When looking to the value from the customer perspective, value consists of two primary elements: utility, and warranty. Utility can be expressed as fit for purpose and warranty can be expressed as fitness for use.
Utility is perceived by the customer from the attributes of the service that have a positive effect on the performance of tasks associated with desired outcomes. Removal or relaxation of constraints on performance is also perceived as a positive effect.
Warranty is derived from the positive effect being available when needed, in sufficient capacity or magnitude, and dependably in terms of continuity and security.
Interview Tip - Don't Give Up, Just Get Improved
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Once you finish an interview, you will be waiting for a phone call from the
interviewee company. Here is my advice, don't give us, there are million
reason...
17 years ago
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